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When will I get my certificate?

If your assignments were adequately completed, you should expect that the turnaround time will be less than 24 hours from the time which you submit the evaluation form until you receive your certificate by email.  

We prepare certificates between 8 am and 6 pm, 7 days a week.  In most cases certificates are prepared within a few hours of when you submit the evaluation form.

If you did not adequately complete the assignments, the trainer will send you an email requesting that the coursework be redone. Be sure to watch for emails from our online educators for coursework feedback.

If you do not receive your certificate within 24 hours from when you submit the evaluation form, check your junk mail or spam folder. 

If the certificate email is lost in cyberspace, we will not know that you did not receive it. You will need to provide us with a different email address, such as a new Yahoo email account, to receive your certificate. Thank you for your cooperation and patience. ​

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When will my training be recorded in MERIT?

We record completed courses in MERIT Monday through Friday from 8:30 am until 3 pm, continuously throughout the day.  If you complete training over the weekend, then it should be Monday when your training will be recorded in MERIT.  During higher volume times, it may be up to 3-5 days for training to be recorded in MERIT, but this is the exception.  The highest volume time is the end of December.

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How do I apply for reimbursement for the cost of my training? 

Training reimbursement is through MERIT.  You will need to log into your MERIT profile to apply for reimbursement.  

• Click here for DEL Documentation About Training Reimbursement

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